In air cargo, speed is usually measured in transit times, connections and cut-off deadlines. But for freight forwarders managing multiple quotations and shipments every day, delays can begin long before the cargo reaches the airport—with a booking process that takes too many steps.
NAP Airline Partner IAG Cargo has addressed that everyday frustration with a complete redesign of the eBooking experience on IAGCargo.com. The new platform reduces the booking journey from six pages to three, helping customers move from capacity search to confirmation more quickly.
Less administration, clearer choices
The redesigned platform introduces improved navigation, intelligent autofill and a clearer presentation of available capacity, products and rates.
Customers can compare IAG Cargo’s Standard and Flex booking options side by side before entering shipment-specific information such as the air waybill number. This allows forwarders to review their options earlier, select the most suitable service and complete the booking with fewer interruptions.
It may sound like a small change, but in a fast-moving forwarding operation, repeated across dozens of searches and bookings, fewer screens and clearer information can translate into valuable time saved.
More than a visual refresh
Behind the simpler interface, IAG Cargo has also rebuilt the technology supporting the platform. The new infrastructure provides a more flexible foundation for future features and ongoing improvements as customer expectations and booking habits continue to evolve.
This is where meaningful air cargo digitalisation makes a difference. Technology does not need to be complicated or disruptive to be valuable. Sometimes the most effective innovation is simply removing unnecessary steps from a process that customers use every day.
Customers booking through IAGCargo.com can also access the best available online price, while eligible Forward.Rewards members automatically earn points that can be redeemed for cargo credits, flights and hotel stays.
For freight forwarders, the real benefit is straightforward: less time navigating systems and more time managing shipments, serving customers and developing business.
Discover IAG Cargo’s redesigned eBooking platform and read the full story
