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DISCOVER YOUR AIRCARGO DNA

Code of Ethics and Practice between Members

Overview

General

  1. Member shall promote and uphold ethical standards of conduct and interact with other members fairly, honestly, and responsibly. Integrity must be emphasized in all of our business dealings. Information shared by or provided to our business partners must always be truthful and never misleading.
  2. Member must avoid circumstances in which personal, financial, or other factors may influence or compromise their professional judgment and impartiality in regard to other members.
  3. Member shall not disparage, defame, or unfairly criticize any other member in dealings with prospective customers or otherwise.
  4. Member shall not disclose to other parties any confidential, financial, or technical information obtained through negotiations with other members unless they have specific authorization to do so.
  5. Member is expected to communicate effectively and promptly within a maximum of 24 hours, regardless of whether the subject is operations, sales leads, finances, management decisions, or any other business-related item.
  6. Member must ensure all correspondence remains personal, avoiding mass email distribution or bulk promotion of rates/services, refraining from using the BCC field for rate inquiries and opting for targeted communication by addressing recipients directly or using specific group emails. Members can report any violations to [email protected]. Persistent violations may result in membership review and potential suspension from NAP.
  7. Member shall not use the NAP logo alongside logos from other affiliate logistic networks in their branding materials, email signatures, or websites within the NAP network. This practice can create confusion and dilute network identities. However, Member is encouraged to promote branding licenses, earned accreditations, and limited involvement in specific trade associations and networks (e.g., IATA, AEO, TIACA, FIATA, TAPA, FEDAGSA, PHARMA.AERO, Ocean, project, or eCommerce). Adhering to these guidelines ensures a clear representation of the Member’s business within NAP, enhancing trust and professionalism.

Operational

  1. Members must mutually agree on handling fees and profit sharing. We encourage members to exchange net-net airfreight rates with other NAP members when asked to quote on traffic unless otherwise agreed (selling rates or subject to handling fees), and to clearly specify the terms and conditions for each quote. We encourage members to apply the industry standard profit sharing of 50/50 on routed business exclusively unless otherwise agreed. This solely covers airfreight and not local origin or destination charges. Any prepayment request or quote subject to dead freight penalty must be communicated in writing prior to booking acceptance and only at the time of quotation.
  2. The credit period cannot exceed 30 days from the expiration date of the monthly statement unless two members agree otherwise. A minimum credit limit of $5,000 is recommended for all members unless otherwise agreed upon between the parties. Members who are unable to honour the credit limit and terms due to their own strict internal compliance and credit policies must inform NAP management prior to accepting a booking.
  3. When transferring payments between companies, each member should cover its own bank fees (shared bank charges transaction)
  4. Airfreight charges must be prepaid on the Master Airwaybill unless the airline accepts “collect” charges at a mutually agreed-upon reduced rate.
  5. Specific instructions listed on the Master (or house) Airwaybill, as well as any other written instructions, must be rigorously adhered to.
  6. Members must provide written notice if they propose to assign airfreight operations to third parties. These terms may only be modified by mutual written agreement between members or when commercially justifiable.
  7. In the event of a dispute between NAP members, each party must first exhaust all efforts to resolve the problem internally. Members may request assistance from the NAP Management if a mutually agreeable resolution cannot be reached. In order for a member to be eligible for an investigation, evaluation, and mediation process, disputes must be submitted within ninety (90) days of the shipment’s departure and must contain all documentation required by the SAFE plan.
  8. Enrollment in the SAFE plan is mandatory for all members. NAP’s SAFE payment protection program can be found here: SAFE Payment Protection
  9. Disputes are investigated and subject to an evaluation and mediation process during the annual NAP general conference. Two founder members of NAP, selected by NAP’s management, will act as mediators. Mediators and NAP management will each have one vote (for a total of three votes) in order to reach a decision on a particular dispute unless the parties have already reached a settlement during the evaluation and mediation phases.

No cargo withholding between Members

  1. Unless otherwise agreed by and between members, it is not permitted to withhold cargo, for any shipment and for any reason.

Disclaimer – Freight to be paid

  1. The Freight Forwarder at the destination is liable for paying all freight charges to the Freight Forwarder at the origin.
  2. Unless otherwise agreed by and between the two Freight Forwarders, no offset of freight, fees or any other amount is permitted.
  3. The settlement of all freight charges by the Freight Forwarder at the destination shall not be affected by any dispute or claim on past or current shipments, including but not limited to cargo delay, damage, or shortage.
  4. Irrespective of whether the Freight Forwarder at the origin has paid all freight charges to a third party, this shall not constitute an argument for the Freight Forwarder at the destination to avoid settling said charges.